If you need to return OR exchange something, we’ve made it simple and FREE!
Items purchased from SHACI are eligible for a refund if returned within 7 days from the date of delivery. Returned items must be in new condition with original tags attached.
- Within 7 days of delivery date, email firstname.lastname@example.org about your return.
- You will receive a return shipping label and a Return Authorization Number (RA #).
- Place all items to be returned in a package and attach the return label to the outside. Make sure to include the RA# on the outside of your return package.
- Make sure you ship the order back to us with the proper carrier on the return label (USPS, FedEx, etc). That’s it!
Once we receive your package, your refund will be processed. Your refund will be credited to the same payment method used to make the purchase. The amount of time it takes for the refund to be posted to your account takes 1-3 business days. Orders placed with promos aren't eligible for return. International shipping costs are not eligible for refund. International duty taxes are not paid for by SHACI.